ICT Maintenance & Support Services

At Docutech we know that ICT maintenance and support at whatever level and however complex, is essential to ensure smooth business operations. More and more businesses are relying on quick and hassle free ICT functions to stay competitive in today’s highly globalised world and to ensure customer satisfaction through prompt and quality customer service. Thus, whether your requirement is for assistance with your internal IT support or for a comprehensive, fully managed outsourced IT function, we can offer the exact package to meet your individual needs. Listed below are some of the common ICT support activities:  
  • Troubleshoot and restore network connectivity
  • Fine-tune network performance
  • Service servers, desktops, notebooks, printers and other peripheral equipment
  • Optimise hardware and software performance
  • Update system and software patches
  • Clean up malware from computers
  • Defragment hard disk
  Docutech service packages cater for all sizes and sectors of businesses and associated budgets and usually based on a flexible monthly contract payment plan. These also include a comprehensive and bespoke Service Level Agreement that is developed in close association with the customer’s needs and criteria. Packages consist of varying levels of the following features:
  • Network management
  • Servers, desk tops, laptops, printers and other peripheral equipment
  • Active service monitoring
  • Help desk
  • Remote and on-site support
  • System health checks

For any inquiry Call us on 0267 140 200

Email: info@docutechghana.com